Privacy Policy


[Your Company Name] is committed to protecting the privacy of our clients and carers. This privacy policy outlines how we collect, use, and protect personal information.

Information We Collect

We collect personal information from clients and carers in order to provide our services. This information may include:



Contact information (phone number, email)

Date of birth

Health information

Care requirements

Payment information

We may collect this information through our website, over the phone, or in person.

Use of Information

We use personal information to provide our services to clients and to manage our relationships with carers. This may include:

Matching clients with carers

Communicating with clients and carers

Billing and payment processing

Maintaining records of care provided

Evaluating the quality of care

We may also use personal information for marketing purposes, such as sending newsletters or promotional materials, but only with the consent of the individual.

Sharing of Information

We do not share personal information with third parties unless it is necessary to provide our services or as required by law. For example, we may share information with:

Carers providing services to clients

Healthcare professionals providing medical care

Payment processors for billing purposes

Regulatory bodies as required by law

We take reasonable steps to ensure that any third party we share information with is bound by confidentiality and data protection obligations.

Security of Information

We take appropriate technical and organizational measures to protect personal information against unauthorized access, theft, and loss. We restrict access to personal information to employees who require it to perform their duties.

Data Retention

We retain personal information for as long as necessary to provide our services or as required by law. We securely destroy personal information when it is no longer needed.

Client and Carer Rights

Clients and carers have the right to:

Access their personal information

Correct inaccurate or incomplete information

Request that their information be deleted

Object to the processing of their information

Withdraw consent for marketing purposes

To exercise these rights, please contact us at [contact information].

Changes to this Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. We encourage clients and carers to review this policy periodically.

Contact Us

If you have any questions or concerns about this privacy policy or our practices, please contact us at [email protected] or call 0151 829 1515